RED BUTTERFLY SHIPPING POLICIES
Local Shipping
If you are unable to arrange a pick up/collection, we do provide door to door overnight courier for Port Elizabeth / Gqeberha clients. The rates are:
- 0-2kg: R65
- greater than 2kg: R90.
National / Domestic Shipping
- All orders are processed within 1 – 2 business days.
- Delivery can take between 2 – 5 working days depending on your location and availability of stock.
- If we are experiencing a high volume of orders, shipments may be slightly delayed.
- If there will be a significant delay in shipment of your order, we will contact you via email or phone. We do however ensure that all orders are processed and shipped soonest.
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer door to door economy courier at a flat rate of R130 (0 – 15kg).
International Shipping
Please contact us for a quote by email redbutterflyproducts@gmail.com
Refund Policy
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to redbutterflyproducts@gmail.com
Shipping
To return your product, you will receive the shipping address via email.